Refund policy

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Digital downloads (printables)

Printables are delivered instantly as PDF downloads and can't be returned, so we don't offer refunds if you simply change your mind.

If your file won't download, won't open, is incomplete, or isn't as described, email us and we'll fix it straight away by resending the file or giving you a refund.

Physical products

Faulty, damaged or not as described: contact us within a reasonable time of receiving your order with your order number and a photo of the problem. We'll arrange a repair, replacement or refund in line with the Australian Consumer Law, and we'll cover return postage for faulty items.

Change of mind: we're happy to accept change-of-mind returns on unused items in their original packaging within 14 days of delivery. Please email us before sending anything back so we can give you the return address. Return postage for change-of-mind returns is paid by you, and your refund is processed once the item arrives back in its original condition.

How to request a refund

Email hello@calmmorningsco.com.au with your order number and a short description of the issue. Approved refunds are made to your original payment method, usually within 5 business days.